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Privacy Policy

This Privacy Statement is valid as of April 7, 2020.

This Privacy Statement explains how BBGourmet owns or controls or is processing (for example, collecting, using, saving, processing, disclosing and disposing of) your personal information (as defined in the data protection legislation) applicable data).


This Privacy Statement also describes the options available to you regarding the use of your personal information by BBGourmet, and the steps you can take to access your information and request the correction or deletion of the latter.


This Privacy Statement applies to BBGourmet websites, as well as applications and services that are associated with this Privacy Statement.

If you have any questions or concerns about this Privacy Statement, or how we handle your information collected under this Privacy Statement, contact BBGourmet at



What personal information we collect


Personal information is information that directly identifies you, or information otherwise defined as “personally identifiable” under applicable law, which includes, but is not limited to:

  • Full name

  • Title

  • Email address

  • Postal address (including billing and delivery address)

  • Phone number

  • Video recordings (CCTV in our establishments)



How we collect personal information

Directly from you

BBGourmet may collect personal information that you provide us directly through websites, mobile applications, emails and other interactions. For example, when you register with BBGourmet as a customer, order a product or service, participate in promotional activities, apply for a job, use an application installed on a device, make a publication about our services or subscribe to notifications.


When you register with BBGourmet, we collect your registration details to process and manage the relevant accounts, namely, billing address, tax identification.


You may also have the opportunity to provide other optional data (such as the telephone number). We will also collect subsequent information provided when you use the account, and to keep track of purchases or orders made.


Automatically collected from the use of our services

BBGourmet may automatically collect personal information for commercial purposes, which may include customer support, management of the services we provide, compliance with legal requirements, payment processing and marketing of our products and services. This information will be stored anonymously and will be used so that we can improve our services, make our websites even easier to use and for statistical purposes.

In addition, BBGourmet may use cookies to help us optimize the services we provide, as described in the Cookies section.

How we use the information we collect

BBGourmet and service providers acting on our behalf may use information about you for the following purposes:

  • To provide, maintain, protect and improve our services, develop new services, protect the legitimate interests of BBGourmet and our users;

  • To conclude a contract;

  • To comply with a legal obligation to which BBGourmet is subject;

  • To facilitate, manage, personalize and improve your online experience;

  • To answer your questions and respond to your requests;

  • For our business purposes, such as data analysis, audits, fraud control and prevention, improvement, improvement or modification of our services, identification of usage trends and expansion and use of our commercial activities;

  • To send you announcements and information about our products, services and events that we believe will be of interest to you, in accordance with applicable law or based on your consent;

  • If BBGourmet transfers ownership or control of any part of BBGourmet to third parties, whether in the context of an acquisition, merger, reorganization or other disposition of all or any part of our business, assets or shares (including in connection with any process of bankruptcy or similar), we may transfer your personal information to those third parties, provided that the use of your personal information by those third parties remains subject to applicable law.


In the previous cases, the legal basis for the collection and processing of personal data is that they are necessary for the purposes of legitimate interests intended by us or by third parties. Such legitimate interests may be the imposition of lawsuits, the provision and use of services economically and the fulfillment of your orders. The legal basis can also be the conclusion of a contract between you and a BBGourmet company, or your consent to process your personal information.

It may be necessary to provide personal information from specific categories to enter into a contract with BBGourmet. If the necessary information is not provided, you will not be able to open a user account and / or use our services.


Marketing objectives

If you are a user from a country outside the EU, BBGourmet may use your personal information for direct marketing purposes. If you are a user in a country other than the EU, BBGourmet may contact you, for example, by email or telephone, to inform you about our range of products or services similar to those you have ordered so far, or based on on your explicit consent. The customer or user reserves the right, at any time, to refuse that their personal information (email address, telephone number) be used for this purpose (opposing its processing), or to cancel their consent, if applicable, and we will emphasize this option whenever contacted for marketing purposes. If you do not want your personal information to be used for this purpose, update your preferences in the materials or send us your request to


With whom we share information

Our employees, employees, sales representatives, salespeople, consultants, marketing service providers and suppliers of other services, including other BBGourmet companies, may receive or have access to your information, including personal information and usage information, in the context of work that they play on our behalf.

We may also share information about you as follows:

  • As needed to (a) comply with a legal process; (b) respond to requests from public and judicial authorities, (c) enforce our contractual rights; (d) protect our operations and our rights, privacy, security or property, and / or yours or others; and (e) allow us to seek available compensation or limit the damage that we may suffer;

  • As needed, with other BBGourmet companies for internal business purposes. For example, to process your orders, fulfill your requests, provide customer support services and improve our products;

  • If you agree, with our subsidiaries, affiliates, business partners and other third parties for their own business purposes. For example, to improve your products and services;

  • To third parties in connection with or during negotiations for any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any part of our business, assets or shares (including in connection with any bankruptcy or similar proceedings) .


When BBGourmet contracts with third party service providers, the disclosure of some personal information to such suppliers is necessary, for example, to provide our services to you, namely, name, address and contact BBGourmet guarantees that such suppliers protect personal information in a consistent with this Privacy Statement and applicable data protection legislation.


General principles for the processing of personal information

Personal information will be collected, stored, processed and transmitted in accordance with the policies established by BBGourmet and the applicable legislation.

BBGourmet's principles regarding the processing of personal information are as follows:

  • Personal information will be processed fairly and legally;

  • Personal information will be collected for specific, explicit and legitimate purposes and will not be further processed for incompatible purposes;

  • The personal information collected by BBGourmet will be adequate, relevant and not excessive in relation to the purposes for which it is collected;

  • The personal information collected by BBGourmet will be accurate and, whenever necessary, updated as reasonably as possible;

  • The personal information collected by BBGourmet will be kept as identifiable data for the period strictly necessary to fulfill the purposes for which the personal information was collected.


If BBGourmet processes personal information for purposes other than those specified in this Privacy Statement, BBGourmet will notify you of such changes, the purposes for which personal information will be used and the recipients of personal information.


Cookies and similar technology

The technology of cookies allows you to provide adjusted information when you visit a website. Cookies are data elements that a website can send to your browser and which are stored on your system. Some pages on our websites use cookies to serve you with more quality when you return to the site. The website cookie sent to your address contains the location of the country you selected and an indication of whether or not you have selected online settings for visiting the website. The website does not store individual names, email addresses, street names, credit card numbers or telephone numbers in cookies placed on your computer. However, the website collects non-identifiable information from visits to our website to help us provide an even better service to customers. For example, we monitor the domains that people visit and measure visitor activity on the site, but we do so in a way that keeps personal information non-identifiable. BBGourmet uses this data to analyze trends and statistics and to help us provide an even better service to customers.


Social networking features

BBGourmet provides functionalities associated with social networks that allow the user to share information with their social networks and interact with BBGourmet on various social networking sites. The use of these features may result in the collection or sharing of information about you, depending on the feature. We recommend that you review the privacy policies and settings on the social networking sites you use to interact, to make sure you understand what information can be collected, used and shared by those sites. You can disable these features at any time.


Security of personal information

We seek to comply with legal requirements and use reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. BBGourmet will notify you if we become aware of a security breach involving your personally identifiable information (as defined by applicable law) held by or for us. By revealing your email address to us for any reason, you expressly agree to receive an electronic notification from us in the event of such a security breach, unless prohibited by applicable law.


Access to personal information

In accordance with applicable data privacy legislation, you may be entitled to request certain information about the personal data we hold about you; to request certain access to, correct, delete, transfer or block such data and to request processing restriction or object to processing; you may also have the right to file a complaint with the supervisory authority. To that end, or if you have any questions regarding the processing of your personal data, contact us at

If you need to update or modify changes to your personal information, you can log in to your account or contact us at

BBGourmet reserves the right to refuse requests to access or delete personal information if, and to the extent that, the disclosure or deletion of the requested information is not required or permitted by applicable law.

To protect against fraudulent access requests, BBGourmet reserves the right to verify your identity, requiring sufficient information to allow confirmation of the identity of the person making the request, before granting access or making corrections.


Right of objection

According to Article 21 of the General Data Protection Regulation No. 2016/679, the customer or user has, among others, the right to object to the processing of personal data if we process your personal data based on a legitimate interest , including processing for direct marketing purposes. The objection can be submitted through the following email address

If you oppose processing for the purposes of direct marketing, personal data will no longer be processed in this context.

More information about this right can be found specifically in Article 21 of the General Data Protection Regulation No. 2016/679.


Conservation period

We retain your personal data for the period of time necessary to achieve the objectives described in this Privacy Statement, or others disclosed at the time of the collection of your personal data, unless a longer retention period is required or permitted by law, or for otherwise fulfill a legal obligation.


Additional provisions


We do not knowingly collect information from children as defined by local law, and our websites are not directed at children.

Your consent and changes

You have the right to cancel your consent for the processing of your personal data (if provided) at any time through the email address: . Please note that the cancellation of your consent does not affect the legality of processing based on the express consent prior to your cancellation. Canceling your consent also does not affect the processing that we are carrying out of your personal data on a legal basis other than your consent (for example, if processing is necessary for the conclusion of a contract, for the fulfillment of a legal obligation, or due to other reasons stated in the valid legal regulation).


BBGourmet can complement this Privacy Statement with additional information regarding a specific interaction you may have with us.

BBGourmet may periodically revise this Privacy Statement, with future effects and at its sole discretion, in order to reflect changes in our commercial practices. If we revise this Privacy Statement, we will notify you by publishing the updated version on the applicable website. We will notify you of any changes through a reference on the website at least thirty days in advance, unless the change is reasonable and does not harm you. Such notice of change will refer to the fact that the changes to this Privacy Statement will become effective, unless you object to them, within the said thirty day period.



Compliance with local legislation

This Privacy Statement is intended to serve as a guide for BBGourmet with respect to personal information collected from you, or about you. Although this Policy applies to personal information in general, local laws, rules and jurisdictional regulations applicable to BBGourmet (“Local Legislation”) may require stricter rules than those in this Privacy Statement and, in this case, the BBGourmet will comply with the applicable Local Legislation. Specific privacy policies may be adopted to meet the specific privacy requirements of certain jurisdictions.



Confidential Information

We ask that you do not send confidential personal information to us unless we ask or invite you to provide such information to us, as defined by applicable law. In cases where we ask or invite you to provide us with confidential personal information, we will only process confidential personal information provided with your express consent.



BBGourmet will carry out a self-assessment to verify compliance with this Privacy Statement and will periodically check whether it is accurate and comprehensive in relation to the information that must be addressed.

If you believe that your personal information has been processed or disclosed in violation of this Privacy Statement, please raise your concerns by contacting us through the email address:


If you have any questions or concerns regarding this Privacy Statement, BBGourmet's privacy practices, our collection or use of your personal information, or if you want to access your personal information, please contact us. If we need to contact you due to any problem or event involving this Privacy Statement, we will do so using your email address, telephone number or mailing address that we have on file.

Política de Devolução

Os únicos casos em que há reembolso:

1 - Pagou e não recebeu a encomenda.

2 - Pagou e recebeu algo diferente do que foi pedido.

3 - A encomenda chegou danificada por qualquer motivo.


Se a sua situação estiver entre as opções acima, entre em contacto urgente com o nosso suporte pelos seguintes canais:

Telefone: 930 691 744


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